Frequently Asked Questions

Got a question about something to do with Shirtz?
If this page doesn’t have your answer, please feel free to contact us.

Orders

We will always endeavour to make sure your garments get to you as quick as possible. Sometimes, this can mean your order is shipped within 2-3 days. Sometimes it can be longer, but we will always strive to ensure that you are made aware of everything that is happening with your order.

If you have a particular deadline or want your shirts ASAP, please contact us to discuss a rush order and arrange a solution.

Once your order is completed, you will receive a tracking number or a pickup notification.

Yes. Our minimum order quantity is 0 and our maximum order quantity is somewhere around a million. Please contact us to discuss bulk orders and pricing.

 

Yes, we are able to supply work uniforms from a variety of different suppliers for a variety of different industries. Click the links below to view our range for your industry:

Trades

Hospitality

Fitness

Corporate/business

Health

Although we pride ourselves on quality of service, sometimes things can go wrong. If there is something wrong with your order, or you’re not happy with it for any reason, please contact us and we will review your issue and work with you to find a solution.

 

Our designer only allows raster image files (PNG, JPG, etc). To maintain the highest level of quality, please ensure that these are high quality, at 300dpi and sized to scale.

For screen printing, heat transfer vinyl and embroidery orders, or if you want to ensure that your print is of the highest quality, please contact us to submit a vector design file for printing.

If you need your shirts sooner than our average turnaround time, please contact us to discuss your deadline and order and we will try our best to arrange a solution to work with your deadlines.

 

If you can’t get your designs the way you want, or want some work uniforms but don’t have a logo yet, don’t worry! Please contact us, and our talented on-site design team can help you with all design needs.

 

Print

All website orders are completed using Direct-to-Garment printing technology. Direct-to-garment is where the shirt is fed into a printer and the printer then prints ink directly onto the garment, dying it and producing a clear and permanent image.

If you would like a different printing technique, such as screen-printing, heat transfer vinyl or embroidery, please contact us to make a special order.

A DTG print on white or light colour garments is dyed into the shirt fabrics, so you can’t actually feel it at all. On dark garments, the printer lays down a white base to then print colour and designs on, so the print will be on a layer on top of the garment, providing a soft texture similar to that of a screen print.

In terms of quality of image, DTG printing can maintain image quality better than that of vinyl or screen printing. There should be no issues with blurriness or pixelation as long as the image provided is of high quality (anything more than 2000 pixels wide is usually perfect).

  1. Gentle/delicate cold wash
  2. Turn garment inside out when washing
  3. Do not directly iron on print
  4. Do not tumble dry or dry in direct sunlight

Garments

Please feel free to contact us and let us know the details of what you are after and we will do our best to try and source it for you.

Yes, we are able to supply work uniforms from a variety of different suppliers for a variety of different industries. Click the links below to view our range for your industry:

Trades

Hospitality

Fitness

Corporate/business

Health

Absolutely, please contact us to arrange garment drop-off/delivery, and from there we’ll do the rest!

Please bear in mind that for DTG printing, the garment must be at least 70% cotton. We cannot print DTG on high polyester material because the print does not bond well with the fabric. However, if you are doing screen print, embroidery or heat transfer vinyl, we can print on just about anything.

  1. Gentle/delicate cold wash
  2. Turn garment inside out when washing
  3. Do not directly iron on print
  4. Do not tumble dry or dry in direct sunlight

AS Colour has various ethical standards in place to ensure that throughout all manufacturing processes, their garments are manufactured with the environment in mind and their production does not impede on the human rights of any workers, from the cotton farmers through to the factory workers. Click here to read more about what AS Colour is doing to ensure that they are “doing the right thing”.

We exclusively stock AS Colour, and have some samples in the facility. However, we do not have samples for every style, sample and colour so we recommend going to an AS Colour retail store and checking out the garments there. Click here to view a list of AS Colour retail store locations.

 

Shipping

Yes, once your shirts are completed, we will contact you with a tracking number.

For sure! Just select the “pick up” option from the checkout, and come swing by our facility at Bowen Hills to pick up your order.

 

We ship orders out the day they are completed. On average, same city deliveries (Brisbane) arrive overnight and deliveries to nearby cities are within 2-3 days. Interstate is dependent on location but is usually no more than a week.

Shopping Cart

WANT 10% OFF?

Don’t leave just yet!

Use the code below and enter it at checkout to claim 10% off your order. Be quick before time runs out!

Minutes
Seconds

GET10